The Quality Process

Initial Planning

Evaluate your needs

  • Confirm the claim number
  • Confirm your policy coverage
  • Schedule your vehicle’s repairs and the projected completion date
  • Present our repair order for your authorization and signature

Document the plan

  • Confirm the insurance company has received your damage report
  • Evaluate your vehicle and identify what’s needed to repair it
  • Prepare estimate and review it with you
  • If your insurance company requires it, we submit our estimates for its approval before proceeding

Bodywork

Disassembly & Inspect

  • Disassemble the damaged parts
  • Re-inspect your vehicle for any hidden damages that may have occured
  • After the estimate is completed, it is reviewed with the customer. If additional damage is found, we will notify the insurance company and provide a written supplement

Obtain your parts

  • The parts you need are ordered
  • Parts are logged in when received

Body repairs are completed

  • All damaged parts are replaced or repaired, according to plan
  • Your vehicle is inspected to ensure the repairs are complete and correct as ordered

Prep And Painting

Preparation for painting

To ensure a “like-new” paint job, your car undergoes multiple steps of careful preparation, including:

  • Cleaning
  • Sanding
  • Priming
  • Sealing
  • Masking

Painting – Color & clear coats

New paint is expertly mixed to match your vehicle’s existing color
Multiple coats of paint are applied to the repaired areas followed by clear coats for added gloss and protection

Final Assembly, Inspection & Delivery


Final vehicle assembly

  • Final parts assembly is completed
  • Systems rescanned for faults
  • Your vehicle is carefully cleaned
  • Your vehicle is carefully inspected to ensure the final repair meets our highest standards

Customer notification

  • We contact you to confirm the repairs are completed, and to schedule a time for you to take delivery of your vehicle

Review & Delivery

  • We meet with you to review the repairs, to discuss any questions you may have, and to ensure your satisfaction with our work
  • Confirm proper care of the paint finish

Richmond’s Best 2017



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